Return Policy
Your total satisfaction with your purchase is our top priority. Our return policy is simple: As long as the item is in "as-new" condition, you may return your purchase with the original packaging within 30 days of receiving your shipment.
How do I return merchandise?
If you need to process a Return or an Exchange – please email hgvtocsupport@thesourcinggroup.com.
Do you reimburse for shipping?
Only if the merchandise being returned is due to an error on our part (e.g., flaw in workmanship, wrong item shipped). Please carefully review the size charts provided for each apparel item to determine your correct size prior to ordering.
What if I lose my packing slip?
Simply enclose the following information with the returned merchandise to:
The Sourcing Group
ATTN: HGV Golf Store
4560 36th Street
Orlando, FL 32811
- Your name
- Your E-mail address
- Your shipping address
- Original order confirmation number if available
- Description of the merchandise being returned
- Reason for the return
EXCHANGES
Can I Exchange Merchandise?
The HGV Golf Store accepts returns and exchanges of all products up to thirty (30) days from the date an order was received by the Customer, if the original tags are intact and the garment has not been worn, soiled, laundered, or dry-cleaned. Discontinued or closeout items CANNOT be returned/exchanged, unless damaged or defective. If any item is returned because it is defective or damaged, HGV Golf Store will refund the full sales price charged, including tax, and including the cost of shipping to and from the Customer. If an item is returned for any other reason, HGV Golf Store will refund the full sales price charged, including tax, but not including the cost of shipping.
When exchanging an item, the Customer is responsible for the cost to ship the unwanted item back to us and HGV Golf Store will pay the shipping of the replacement item back to the Customer.